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Applies to all orders placed on www.SWANKYSS.com
We currently deliver across India only.
Free Shipping: All orders include free delivery (within India only).
No hidden or additional shipping charges. Prices shown are inclusive of delivery.
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays are processed on the next working day.
Custom or bulk orders may take longer; estimated timelines will be shared at the time of confirmation.
Estimated delivery: 5–7 business days from dispatch.
Delivery timelines may vary based on location, weather, remote areas, holidays, or unforeseen delays.
Once shipped, you’ll receive a tracking number via SMS or email.
You can track your package through our courier partner’s website or contact our support team for help.
Our delivery partners will make two attempts to deliver your order.
If delivery fails and the package returns to us (due to incorrect details or unavailability), re-shipping will require a ₹99 re-shipping fee.
You can request changes (size, address, product) within 24 hours of placing your order.
No modifications are possible once the order is dispatched.
Return or exchange requests must be raised within 5 days of delivery.
A clear, uncut unboxing video is required at the time of opening the package.
This is mandatory for processing any return, exchange, or refund.
Claims without video proof will not be accepted.
If SWANKYSS arranges the pickup → a flat ₹99 will be deducted from your refund.
If you self-ship → no deduction will apply (since you are already covering courier charges).
If reverse pickup is not available in your area, you may self-ship the product to:
📌 Please include your Order ID and Registered Mobile Number inside the parcel.
Refunds/exchanges will be processed only after a successful quality check of the returned product.
Refunds will be processed to the original payment method within 5–7 business days after successful inspection.
Refunds for COD orders will be issued via bank transfer or UPI.
Customers must share valid bank/UPI details upon request.
COD shipping charges (if any) are non-refundable.
Issues must be reported within 48 hours of delivery.
Clear photos and the unboxing video are required.
A free replacement will be provided, or a refund will be issued if replacement is unavailable.
If your order is lost in transit, we will coordinate with the courier partner to resolve the issue.
A full refund or replacement will be issued accordingly.
If your order is returned due to:
You can choose:
Product colors may slightly vary due to lighting conditions, screen resolution, or device settings.
We make every effort to display product colors as accurately as possible, but minor variations may occur.
Email: info@SWANKYSS.com
Working Hours: Monday – Friday | 10:00 AM – 6:00 PM
